FAQs

Frequently Asked Questions (FAQs)

Products:

  • What materials are your scarves made from?
    • We use a variety of high-quality materials for our scarves, including cotton and polyester. The specific material used for each scarf will be listed in the product description.
  • What sizes are your scarves available in?
    • Our scarves come in a variety of sizes to suit different preferences. The specific sizes available for each scarf will be listed in the product description.
  • Do you offer custom scarves?
    • Unfortunately, we do not currently offer custom scarves.However, we are always looking for ways to expand our product offerings, so please let us know if this is something you are interested in.
  • What is the difference between a keffiyeh and a shemagh?
    • Both keffiyehs and shemaghs are traditional headscarves worn in the Middle East. However, there are some subtle differences between the two. Keffiyehs are typically made from a lighter-weight fabric and have a checkered pattern, while shemaghs are made from a heavier-weight fabric and have a solid colour or simple pattern.

Orders & Shipping:

• How long does it take to receive my order?

o Processing times generally take 2 business days, and shipping times vary depending on the chosen method and your location. You can find more details about our shipping policy on our website.

  • Do you offer international shipping?
    • Yes, we offer international shipping to most countries. Shipping costs are calculated based on weight, destination, and chosen shipping method.
  • What is your return policy?
    • We offer a 30-day return policy for unused and unworn items in their original packaging. Please see our full return policy on our website for more information.
  • How do I track my order?
    • Once your order is shipped, you will receive a notification email with a tracking number. You can use this number to track the progress of your shipment on the carrier's website.

Company & Products:

  • What is the story behind Palestine47?
    • We are a company passionate about sharing Palestinian culture with the world through our products. You can learn more about our story on our "About Us" page.
  • What are your ethical practices?
    • We are committed to fair trade practices and supporting Palestinian artisans. We work directly with producers to ensure they receive fair compensation for their work.
  • Do you donate a portion of your proceeds to charity?
    • Yes, we are proud to support various charities that work to improve the lives of Palestinians. You can find more information about the organizations we support on our website.

Additional Information:

  • Do you have a physical store?
    • Currently, we are an online-only store. However, we are always looking for ways to expand our reach, so please stay tuned for any updates.
  • How can I contact you?
    • You can contact us through our website contact form or email us at wabuaglain@gmail.com. We are always happy to answer your questions and hear your feedback.